IT Outsourcing Services

Outsourcing of daily IT operations and management of Infrastructure is the hallmark of BigFrame outsourcing program. BigFrame dedicates a resource, either a System Administrator or IT Manager, to manage IT Infrastructure of the client on a retainer model. One or more shared resource would engage with the client based on business need from time to time. The overall engagement is monitored by a Consulting CIO.

The general approach for Outsourcing is that BigFrame will allocate a suitable resources required to cater to the requirements and operations of the existing IT setup. Based on the need, the supplied resources will also be assisted by a shared Senior Consulting CTO and an Account Manager, who will responsible for service delivery. The activities covered include business requirement analysis in terms of IT, managing day-to-day IT issues, maintaining the network, servers, security, end-computing and presenting reports to management on a periodic manner. The scope would also include coordination with vendors including principal companies and ISPs for resolving issues.

Services Include :

    •  Solution architect and design services
    • Technology and application consulting
    • c) Project and programme management services
    • d) Managed and outsourced services for ongoing support


BigFrame helps its client to drive the following benefits:

  • Improved business continuity
  • Infrastructure aligned to business goals and objectives
  • Platform scalability and cost control
  • Customer and end-user satisfaction
  • Reduced infrastructure footprint

Onshore, Nearshore And Offshore Outsourcing – Tailored To Your Needs

We precisely tailor the delivery mix to meet your individual requirements, and ensure peace of mind that the service can be scaled up and down as those needs change.Regardless of how and where the service is delivered, we ensure there is always a locally-based, single point of contact to manage your service, meaning that you can take full advantage of our breadth of capability without having to manage multiple service partners.

Bigframe's operates a unique delivery model, seamlessly delivering IT and outsourcing services through onshore, nearshore and offshore centres with the following benefits:

 

  • Significantly lowered cost base
  • Improved performance and service
  • Predictability and transparency of costs
  • Improved ability to respond to technology and business change
  • Access to relevant talent and expertise
  • Accelerated development, testing and turnaround